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Brent Reynolds

Payson Solutions

Brent is a dynamic leader with 20+ years of experience in the financial services industry, including credit cards, consumer finance, and insurance. He has deep expertise across the entire customer lifecycle, spanning product, marketing, credit, customer experience, fraud, and loss mitigation.

Brent founded Payson Solutions in 2018 to provide strategic, data-driven solutions to companies looking to transform their business. Since then, Payson has helped financial services companies across the globe realize the power of their own data, with a diverse client base that includes top-tier banks, credit unions, fintechs at both start-up and growth stage, collection agencies, and alternative lenders.

Brent spent the majority of his career at Capital One, one of North America’s largest banks. Capital One is well known in the industry for its advanced analytics and datadriven approach. As the Chief Credit Officer, Brent successfully navigated Capital One Canada through the Great Recession of 2008-2009. In his last role as Chief Customer Experience Officer, he led the digital transformation for Capital One in Canada, building a 250+ person software studio from the ground up in Toronto and forming an Innovation Lab in the Kitchener-Waterloo technology hub.

Brent is well known in the industry for his high energy, creative mind, and big picture thinking. He is an active proponent of Financial Literacy in Canada, having made numerous television appearances on BNN, CTV, and City TV to promote credit education and fraud prevention. He is also an active member of the Board for Holland Bloorview Kids Rehabilitation Hospital and an advocate for inclusion and accessibility in the workplace.